Privacy & Returns Policy

This Privacy Policy explains how Sinclairs collects, uses, and protects your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

• Personal details (name, address, contact information)
• Payment information
• Purchase history
• Customer preferences and requirements
• Images or documentation of personal items provided for custom work

• Process your purchases and payments
• Deliver products and services
• Provide customer support
• Send relevant communications about your orders
• Maintain warranty and insurance records
• Improve our products and services

• Secure storage of personal data
• Limited staff access on a need-to-know basis
• Regular security updates and monitoring
• Secure payment processing through authorised providers

We do not sell or share your personal information except:

• With your explicit consent
• To fulfill your orders (e.g., insurers, manufacturers)
• Where required by law

You have the right to:

• Access your personal information
• Request corrections to your data
• Opt-out of marketing communications
• File a privacy complaint

Custom-Made Items

• Custom-made items cannot be returned unless faulty
• Manufacturing faults will be repaired or replaced at our discretion
• Size adjustments available within 30 days (charges may apply)

Stock Items

• 30-day return period for unworn stock items
• Original packaging and documentation required
• Full refund or exchange available
• Items must be in original condition

Warranty

All Sinclairs pieces come with:

• 12-month manufacturing warranty
• Lifetime cleaning service
• Professional repair service (charges may apply)
• Insurance valuation service

Exclusions

Returns not accepted for:

• Worn or damaged items
• Items without original documentation
• Custom-made pieces (unless faulty)
• Special orders

Process for Returns

1. Contact Sinclairs
2. Provide purchase documentation
3. Return item in original packaging
4. Include description of issue
5. Allow 5-7 business days for processing

Payment Refunds

• Original payment method where possible
• Processing time 3-5 business days
• Store credit option available

Special Circumstances

We assess on a case-by-case basis:

• Repairs outside warranty
• Special size adjustments
• Insurance claims
• Lost documentation

These policies comply with Australian Consumer Law while maintaining Sinclairs’  premium service standards.